Called Fracture, the company was started by a couple of University of Florida graduates who came up with the concept while thinking of ways to reinvent traditional framing methods for photos. The message was this: sure photos can look pretty good on a 20-inch computer monitor but they look even better when printed on a 40-inch canvas and hung on a wall.Īfter filing that story, by happenstance I received an e-mail from a young company offering a new Web-based service that prints photos on glass. In a feature story I wrote last month titled “Living Large,” I spoke with photographers who are increasing sales by creating gargantuan prints of their images. Digital technology has changed everything, it’s true, but one of the things we discovered while putting that issue together was that print needs to play to its strengths. I'm already a repeat customer for some of my irreplaceable location photography I'm thrilled to display in Fracture glass.Our last issue of PDN had the theme “Long Live Print,” which could have been taken as both a declaration of faith and, perhaps, wishful thinking. Shipping alone was an art as all glass pieces were in a 'floating' damage-averting carton of which I expected nothing less, given the extraordinary look of the finished item. Tyler in customer service and the entire Fracture team gets an A+ for communication, attention to detail and a uniquely interesting, state-of-the-art process and product. I needed this shot done right the first time… and was familiar with seeing ads for 'Fracture' on television and the Internet for years. Just got back from hiking the 14.7 mile trek to 'The Wave' in Utah… the Holy Grail of hiking! In a worldwide lottery, only 20-permits per day are issued, it took 6-years to be selected - my day was Thursday 1/5 and as a 45-year Professional Engineer and Geologist, I know winter weather in the high desert of Arizona/Utah is always a dice roll. Save money and your time and find another gift. I will never recommend Fracture to anyone. I've given them 48 hours to make this right, but feel that a phone number should be available, not just email. ![]() Blame UPS? Sure - but we all know shipping companies aren't the most careful, which is why the company should take extra measures to protect their fragile products. I blame the company for their poor packaging of the product for shipment and I highly recommend people to NOT purchase this expensive item due to the lack of care and obvious lack of common sense in their shipping practice. Christmas is 2 weeks away, I'm out a large sum of money, and no gift for a hard to buy for person. I sent photos of my damaged product per their instructions to report damage, but I didn't even receive an acknowledgment that they have received the email. Who ships a fragile glass item with no packing material to add protection? What company thinks that this is okay? There is no phone number and apparently they don't work weekends. There was no packing material inside the box whatsoever. I opened the box and the picture was cracked and the top had an entire section chipped off. When it was delivered, I was excited to see how it turned out. I paid a very large amount for a somewhat small sized product. ![]() ![]() I ordered from Fracture for the first time to provide a unique gift for Christmas.
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